1. Manage membership operations:

a. member registration and enrolment;
b. marketing;
c. member data amendment;
d. request for documents; and
e. inquiries.

2. Manage member contribution:
a. over the counter premium payments; and
b. account monitoring.

3. Manage delivery of benefits:
a. benefits inquiry and assistance; and
b. receiving of hospital claims.

4. Manage health care provider relations:
a. receiving of applications for accreditation
(Hospital and Health Care Professionals)
5. Conduct of orientation to new members and stakeholders; and
6. Conduct of electronic premium remittance system training to employers.